Never lose a job to a missed call.
You were on the job. The phone rang. They called the next guy.
That's why we built Celix. We set this up for an electrician who missed 11 calls in one week. Every one of them got a text back within seconds, from his own number, while his hands were full.
- Every missed call gets a text back in seconds, from your own business number
- Quote requests from Google, Facebook and your site all land in one place
- A review request after every finished job, sent without you remembering
- A service area site that takes quote and booking requests
- We build it, we run it, and we fix it when it breaks. You don't learn anything.
Find out if AI knows you exist
People ask ChatGPT and Google's AI who to call now. We check whether those answers can read your website and name you. No charge, and you keep the report either way.
of calls to small businesses go unanswered.
of callers who can't reach you won't call back. They call a competitor.
of home services calls specifically go unanswered.
Sources: 411 Locals; BIA/Kelsey (via Forbes); Invoca.
Four things, all done for you
Missed call text back
You're under a sink or up a ladder. The phone rings and you can't get to it. The second the call is missed, that caller gets a text from your number asking what they need.
- Fires the moment a call goes unanswered
- Comes from your own business number
- Works nights, weekends and holidays
- Keeps the job from going to the next contractor
Every quote request in one place
Calls, web forms, Google and Facebook all feed the same list. Nothing sits in an inbox you forgot to check, and nobody waits two days for an answer.
- Answers in seconds, day or night
- Asks what the job is before you call back
- Follows up on its own until they reply
- One list instead of five places to look
Reviews after every job
Your star rating is what a stranger checks before they dial. Every finished job turns into a review request, so you stop having to ask people face to face.
- Goes out automatically once the job is done
- Text and email, with a reminder if they forget
- Points happy customers at your Google profile
- Keeps your rating climbing without you chasing it
A site that takes quote requests
A service area website that loads fast on a phone, says what you do and where you do it, and turns the people already finding you into booked work.
- Quote and booking requests built into the page
- Service area pages for the towns you actually cover
- Every request goes straight into your follow up
- Built so Google and the AI answer engines can actually read it
Keep your job software. We connect to it.
You don't need another app. A quote request can land in the software you already schedule from, and a finished job can send the review request on its own.
New request in, review out
A web or text lead becomes a client and a request in Jobber. When a job's marked complete, the review request goes out.
- New client
- New request
- Job completed
Customers and finished jobs
New leads get created as customers. A finished job can kick off the review request.
- New customer
- Job finished
If your plan allows it
ServiceTitan only opens its connection on certain plans, and you have to request access. We check that with you first.
- Bookings
- Leads
- Job notes
Before you sign, we check your plan. Some of these connections only come with certain tiers. We'll tell you exactly what can move back and forth, and what can't, before you pay a dime.
Three steps, and the first two cost you nothing
Plenty of people don't type "plumber near me" into Google anymore. They ask ChatGPT or read the AI answer at the top of the page, and they call whoever it names. If it can't read your website, it never names you, and you never find out you were skipped.
You send the form
Your business name and your website address. Takes about a minute, and we don't need access to anything.
We check your site
We try to read your website the same way ChatGPT and Google's AI answers do. A lot of sites turn them away at the door and the owner has no idea it's happening.
We send the report
Plain English, no score out of 100, and every problem we list is quoted straight off your own site. Yours to keep whether or not you hire us.
What one more job is worth
An install or a roof is worth thousands. This doesn't have to work often to be worth doing.
A single extra install, roof or repeat customer a month covers this several times over. That's the whole arithmetic.
How long a missed call waits before it gets a text back. Nights and weekends included.
A review request goes out on its own, so your rating keeps climbing while you work.
What owners ask before they start
Will this work with Jobber, Housecall Pro or ServiceTitan?
Yes, as long as your plan allows outside connections. Jobber and Housecall Pro open it on certain paid plans. ServiceTitan only allows it on certain plans, and you have to request access.
We check your plan before you sign. If a connection isn't possible, we tell you up front instead of finding out later.
Do I have to switch software or learn something new?
No. We build it, we run it, and we fix it when it breaks. You keep working the way you do now.
Most owners only see the results: a text on their phone when a lead needs them, and more reviews on Google.
What does the AI cost to run?
It depends on how many people talk to it. Here's what the AI usage itself typically runs each month:
- Chat on your website, about 1,000 conversations$15 to $50
- Same 1,000 conversations by text message$100 to $160
- AI answering your phone, 100 calls of about 3 minutes$20 to $35
- Same calls with the most lifelike voicesup to about $75
Texting costs more because every text carries a carrier fee. A voice call costs more than a chat. If you get a lot of volume, a flat unlimited AI plan runs about $100 a month, which caps the AI part of the bill. Text and phone fees still apply.
These are estimates for usage only, not our fee. Every business is different, so we'll estimate yours from your real call and lead volume before you start.
How fast does a missed call get a text back?
Within seconds, from your own business number. Nights, weekends and holidays too.
One catch: a text only reaches a cell phone. If someone calls from a landline, the text never arrives, so that call still needs you.
What if the AI says something wrong to a customer?
It's built with a short list of things it never does. It won't make up a price, give legal or financial advice, or promise anything for you. It hands those to you instead.
It can start by drafting replies for you to approve. Once you trust it, it can send on its own.
How do you get more Google reviews?
A review request goes out by text and email after every finished job, with a reminder if they forget. You stop having to ask people face to face.
A real estate agent we work with went from 19 Google reviews to 31 in 13 days. Most came from one sweep of past clients at the start, so expect the ongoing pace to be slower.
Is it legal to text my customers this way?
We register your number with the phone carriers, which is required for business texting. We only text people who called you, filled out a form, or agreed to hear from you, and every text honors STOP.
I'm Bryan. I'm an Air Force Combat Rescue pilot who helps small businesses do better. We built Celix to take things off owners' plates so they can focus on what they actually do for their customers.
Send the form and we'll have your report back within one business day. You keep it either way.
Bryan Tordoff, Celix